Get in Touch With Us
Whether you have spotted something that needs updating, want to ask about a specific casino review, or have a suggestion for what we should cover next, we would like to hear it. This page sets out the best way to reach the AU Online Casinos team and what happens once your message lands with us.
The Best Way to Reach Us
Email is the most reliable channel for getting in touch. Send your message to [email protected] and a member of our editorial team will read it personally — we do not rely on automated replies to stand in for a real response.
To help us answer efficiently, it is worth including a few details: which casino or page your enquiry relates to, whether you are asking about payment methods, bonus terms, licensing, or something else, and any relevant screenshots or dates if you are flagging an error. The more context you give us, the faster we can look into it.
What We Can Help With
- Questions about our reviews — If anything about how we assess fast payout casinos, bonus terms, or withdrawal times is unclear, ask and we will explain our thinking.
- Corrections and updates — Online casinos change their offers, licensing details, and payment options regularly. If something on our site looks out of date, tell us and we will check it.
- Content suggestions — Want to see a particular topic covered, such as PayID withdrawals or mobile pokies compatibility? Let us know what would be useful to you.
- Partnership and editorial enquiries — If you represent an operator or a related business and would like to discuss working with us, please introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone you know needs support, mention this in your message. We can point you towards independent responsible-gambling services available to players in Australia.
A Quick Note on What We Are and Are Not
AU Online Casinos is an independent comparison and review site. We research and compare online casinos that accept Australian players, including how they handle payments, bonuses, and withdrawal speed, but we are not a casino operator ourselves and cannot process deposits, withdrawals, account verification, or bonus claims on anyone's behalf. Because the casinos we cover are licensed offshore rather than in Australia, any account-specific issue — a delayed withdrawal, a bonus dispute, or an identity verification query — needs to go directly to that operator's own support team, usually reachable through live chat or email from within your casino account.
What we can do is help you understand what to expect before you sign up, including typical processing times, wagering requirements, and payment options such as PayID, so you can make an informed choice. If you are comparing options and want a starting point, our guide to trusted casinos operating outside GamStop covers a related angle for readers weighing up alternative licensing setups.
What Happens After You Send a Message
Every message we receive is read by an actual person on our team, not filtered through a chatbot. We aim to respond within two working days. During busier periods it may take slightly longer, but we will always follow up rather than leave you without an answer.
If your enquiry turns out to be about a specific operator's account, payment, or verification process, we will let you know that directly and, where we can, point you towards the right place to raise it with that casino.
Keeping Our Information Accurate
Accuracy matters more to us than speed of publishing. Details like licensing status, bonus terms, minimum deposits, and withdrawal limits change from time to time, and reader feedback is one of the ways we catch that. If something we have published does not match what you experienced when checking a casino for yourself, we genuinely want to know, and we will look into it.
Thank you for taking the time to visit this page. Whatever the reason for getting in touch, we look forward to hearing from you.